Our Return Policy
Your satisfaction is our priority. If you are not entirely satisfied with your order, we offer a simple and fast return process.
⏳ Return Period
You have 30 days from the receipt of your order to return an item to us.
✅ Return Conditions
To be eligible for a return, the item must:
- Be in its original condition, unused and undamaged
- Be in its original packaging
- Have been purchased directly from our online store
📧 Return Procedure
- Contact us at leroro91@outlook.fr stating your order number and reason for return
- We will provide you with shipping instructions within 72 business hours
- Send the item back to the indicated address
💰 Refund
Once the return is received and inspected, we will notify you by email. The refund will be processed to your original payment method within 5 to 10 business days.
❌ Non-refundable Items
- Used or damaged items
- Promotional or sale items (unless defective)
For any questions, please contact our customer service at leroro91@outlook.fr.