Frequently Asked Questions
Have a question? Find answers to the most common inquiries below. If you don't find your answer, contact us at leroro91@outlook.fr.
📦 Orders & Delivery
What are the delivery times?
Metropolitan France: 3 to 5 business days. Europe: 5 to 10 business days. International: 10 to 20 business days.
How can I track my order?
A tracking email is sent to you upon shipment. You can also track your package via our tracking page.
Can I modify or cancel my order?
Contact us promptly at leroro91@outlook.fr. We will do our best if the order has not yet been shipped.
🔄 Returns & Refunds
What is your return policy?
You have 30 days after receipt to return an unused item. Consult our complete return policy.
When will I be refunded?
Refunds are processed within 5 to 10 business days after receiving the returned item.
🐾 Products
Are your products suitable for both cats and dogs?
Most of our products are designed for both. The product description always specifies which animals are concerned.
Are the materials safe for my pet?
Yes, all our products are selected for their safety and quality. They are non-toxic and suitable for animal use.
📧 Customer Service
How can I contact you?
Email us at leroro91@outlook.fr. We respond within 24 to 48 business hours, Monday to Friday from 9 am to 6 pm.